Help

The report is about the wrong building, or looks wrong

Open the report and use the Sources & limitations tab. It lists every source, its capture or retrieval date and what the report could not determine, which is usually enough to see where a figure came from.

The Imagery tab carries the "tell us the image is wrong" control. Reporting an issue preserves your report exactly as it is and routes a structured note to staff; it does not overwrite a measurement with your description of it.

You cannot get back into a report you bought

A guest order is protected by a single-use link sent to the delivery email on the order. Ask for a new one from the access page rather than buying a second report.

That recovery path is not operating in this build: there is no approved transactional send path, so no email can be delivered. Nothing about your report is lost — there is currently no way to send you the proof that reopens it.

You want roofers to stop contacting you

Consent to be contacted is given per named business and can be withdrawn. A request has its own preferences screen with a stop control, and stopping suppresses platform contact and tells the businesses already disclosed to.

Withdrawing contact consent never takes away the report you paid for. They are separate decisions and always have been.

You want your data exported or deleted

Privacy requests have their own entry point, and identity is verified before any record is shown. Nothing about a property or an order is revealed to someone who merely knows an email address.